Bridging Legacy CIS and Modern Utility Customer Experience

Discover a faster path to an industry-leading cloud CRM for Utility and Energy companies

If you are a utility in 2020, it is likely that you are trying to deliver the modern experience your customers want, at low operating cost, and with high customer satisfaction. If SAP Utilities is the foundation of your customer and billing IT stack, you have several options to be able to provide the personalised, digital and data-driven customer engagement capabilities you need.

Learn how utilities can accelerate their digital customer experience initiatives to: 

  • Modernise customer service and sales today. 
  • Maintain back-office stability and drive front-office innovation.
  • Transform rapidly with lower risk. Transition on your own timeline.

The Salesforce Energy and Utilities Cloud helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernising customer operations for their sales, service and field teams.

Download the new industry guidebook from Vlocity, now Salesforce Industries!

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Salesforce Industries, formerly Vlocity, is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and public sector organisations. Salesforce Industries possesses deep expertise in vertical industries, enabling organisations to digitally transform, simply and seamlessly. Leveraging industry-specific processes and data models across any channel, Salesforce Industries helps customers increase sales and digital adoption, improve service, marketing agility, and operational efficiencies.