Managing Customer Engagement and the Network in the New Paradigm

Network companies are faced with daunting new challenges revolving around issues of customer engagement and issues such as network management, demand/response and asset management have emerged rapidly in the current environment.

In this special webinar and Q&A brought to you by Smart Energy Water and presented by Enlit Australia, a panel from CitiPower, Powercor and United Energy, Edge Electrons and Etrog Consulting discuss how electricity network businesses are managing their customer engagement, touching on:

  • The evolving customer needs and requirements
  • Using customer data for insights and value creation
  • Issues around the lack of consistent messagingto consumers
  • The range of new players in the market

Meet the Panel

Ruchika Deora

Ruchika Deora
Strategic Marketing Manager, CitiPower, Powercor and United Energy


Richard McIndoe
Executive Chairman, Edge Electrons

David prins BW

David Prins
Director, Etrog Consulting

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